Roobet Privacy Policy

At Roobet Casino, we are committed to protecting the personal data of every player who visits our platform. This Privacy Policy explains how we collect, use, store, and safeguard your information when you register, log in, or play at Roobet Casino. By creating an account or using our services, you agree to the practices described in this document. We encourage you to read this policy carefully so you understand how we handle your data across our website, mobile applications, and related services, including our crypto casino Roobet products and sportsbook offerings.

Information We Collect

We collect several categories of information to provide you with a secure and enjoyable gaming experience. When you complete Roobet register, we ask for basic identification details such as your name, email address, date of birth, and country of residence. We also collect financial information, including deposit and withdrawal history, wallet addresses for cryptocurrencies such as BTC, ETH, USDT, USDC, SOL, SUI, BNB, XRP, TRX, LTC, and DOGE, and details related to fiat payment methods such as Skrill, AstroPay, Interac, Pix, WebPayPlus, and UPI.

• We gather your registration and identity verification data, including documents submitted for KYC checks.
• We record your gaming activity across Roobet slots, live dealer tables, Roobet blackjack, and Roobet Originals such as Mines, Dice, Plinko, and Crash.
• We track your use of promotional tools, including any roobet code, roobet promo code, or roobet bonus codes you redeem.
• We store technical data such as IP address, device type, browser information, and login timestamps whenever you access Roobet casino login pages.
• We collect communication records when you contact our support team via email or LiveChat.

How We Use Your Information

We use the information we collect to operate Roobet Casino safely and efficiently. Our primary purposes include verifying your identity, processing deposits and withdrawals, preventing fraud, and complying with our Curaçao gaming licence obligations. We also use your data to personalise your experience, including tailoring offers such as free spins, rakeback rewards, and VIP Club invitations based on your activity level.

We may use your contact details to send you updates about new games, roobet bonus codes, tournaments, or changes to our terms. You can opt out of marketing communications at any time by adjusting your account preferences or contacting our support team. We also analyse aggregated data to improve our roobet app performance, optimise our website, and enhance features across our crypto casino Roobet ecosystem.

Use of Data for Security and Compliance

We use your data to detect suspicious activity, prevent underage gambling, and ensure compliance with anti-money laundering regulations. Our systems monitor login patterns, deposit frequency, and withdrawal requests to protect both our platform and our players from fraudulent behaviour. We reserve the right to request additional verification documents at any stage of your account lifecycle.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse traffic across our website. Cookies allow us to keep you logged in between sessions, recognise your device when you return to Roobet casino login screens, and measure the effectiveness of our promotional campaigns. You can manage cookie settings through your browser, although disabling certain cookies may affect the functionality of our services, including access to our Roobet casino app.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who assist us in operating our services, including payment processors, identity verification providers, and regulatory authorities where required by law. Our fiat transactions are handled by Raw Entertainment Ltd, registered in Cyprus, while our overall operations are managed by Raw Entertainment B.V. in Curaçao under licence OGL/2024/687/0427.

• We share data with payment providers to process deposits and withdrawals securely.
• We share information with game providers such as Pragmatic Play, Evolution, and NetEnt to facilitate gameplay across our slots and live casino offerings.
• We disclose data to regulators or law enforcement when legally obligated to do so.
• We may share limited data with marketing partners to deliver relevant promotions, always in accordance with applicable privacy laws.

Data Security

We implement industry-standard security measures to protect your personal and financial information, including encryption, secure servers, and restricted access protocols. Our team continuously monitors our infrastructure to prevent unauthorised access, data breaches, or misuse of your information. While we take extensive precautions, no online platform can guarantee absolute security, and we encourage you to use strong passwords and enable two-factor authentication where available.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory compliance and dispute resolution. If your account remains inactive for six consecutive months without a login, we may classify it as dormant, though we continue to retain your data in accordance with our legal obligations. You may request deletion of your data, subject to applicable retention requirements under our licence.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or delete the information we hold about you. You may also object to certain processing activities or request a copy of your data in a portable format. To exercise these rights, please contact our support team at support@roobet.com for general enquiries or CS@roobet.com for complaints.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including Australia, the United States, the United Kingdom, and several other jurisdictions listed in our Terms and Conditions. If you access our platform from a restricted location, we reserve the right to suspend your account and withhold any associated funds in accordance with our compliance policies.

Third-Party Links and Services

Our platform may contain links to third-party websites, including affiliate programmes and offerwall partners such as Offertoro and Lootably. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting updates on our website or through direct communication. Your continued use of Roobet Casino after such changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, please reach out to our support team. We are available 24/7 via LiveChat, or you can email us directly for privacy-related enquiries. We remain committed to transparency and will address your concerns promptly.